Privacy Policy

1. Introduction

West Ridge Environmental ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website westridgeenv.com and use our contact forms.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or submit any information through our contact forms.

2. Information We Collect

2.1 Information You Provide Directly

When you submit a contact form on our website, we collect the following personal information:

• Name: First and last name
• Email Address: For responding to your inquiry
• Phone Number: Optional, for urgent communications
• Company Name: Optional, for business context
• Message: Your inquiry or project details
• Form Source: Which page the form was submitted from (for tracking purposes)

2.2 Automatically Collected Information

Our website hosting provider (Netlify/Cloudflare) may automatically collect certain information about your device and how you interact with our website, including:

• IP address (anonymized for analytics)
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website

Note: We do not use cookies, tracking pixels, or third-party analytics on this website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to Inquiries: To communicate with you about your environmental project needs and provide requested information
• Business Operations: To maintain records of client communications and project leads
• Service Improvement: To understand how our website is used and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We do not use your information for marketing purposes without your explicit consent.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We use the following third-party service providers who may have access to your information:

• Resend: Email delivery service that processes and delivers your contact form submissions to us
• Netlify/Cloudflare: Website hosting and serverless function providers that process form submissions

These service providers are contractually obligated to use your information only for providing services to us and to protect your information.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, privacy, safety, or property.

5. Data Retention

We retain your personal information for the following periods:

• Contact Form Submissions: Retained for 90 days, unless an ongoing business relationship is established
• Active Client Communications: Retained for the duration of the business relationship plus 7 years for legal and tax compliance
• Server Logs: Automatically deleted by our hosting providers after 30 days

After the retention period, your information is securely deleted from our systems and email servers.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption in Transit: All data transmitted to and from our website is encrypted using HTTPS/TLS
• Secure Form Processing: Contact forms include spam protection (honeypot fields) and input validation
• Access Controls: Only authorized personnel have access to personal information
• Regular Security Audits: We conduct quarterly security reviews and dependency updates
• Content Security Policy: Implemented to prevent cross-site scripting (XSS) attacks

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Request a copy of your information in a structured, machine-readable format
• Right to Object: Object to our processing of your personal information
• Right to Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@westridgeenv.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information to third parties.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., stock photo providers for images). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our homepage for 30 days

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Data Deletion Requests

To request deletion of your personal information:

1. Send an email to info@westridgeenv.com with the subject line "Data Deletion Request"
2. Include the email address you used to contact us and the approximate date of your inquiry
3. We will verify your identity and process your request within 30 days
4. You will receive confirmation once your data has been deleted

Note: We may retain certain information if required by law or for legitimate business purposes (e.g., active contracts, legal disputes, or tax records).